Our Commitment
The EAST STAR SPORTS (“ESS”) values its customers and respects their privacy. This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. ESS will not collect, use or disclose your personal information otherwise than in compliance with this Policy.
By using the www.essshoes.in and www.eaststarshoes.com website and/or making online purchases of products, you unconditionally agree to the terms and conditions of ESS’s Policy. If the policy changes in the future, ESS will notify its customers and website users of any such changes by posting an updated policy on its website.
Following the posting of such changes, your continued use of the www.essshoes.in and www.eaststarshoes.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.essshoes.in and www.eaststarshoes.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
Privacy Policy
1. Information
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.essshoes.in and www.eaststarshoes.com searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you’ve used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests”.
ESS’s website is directed for use by adults. ESS does not knowingly collect any personal information from children under the age of 18. Those under age 18 should not use ESS’s website or provide ESS with any personal information.
2. Purposes
ESS may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring your customer service, benchmarking our performance and to help us improve your shopping experiences and our product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
3. Promotional communications
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at or emailing us at ESS Customer Services at customercare@essshoes.in. Please include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from ESS
4. Accessing or changing personal information.
ESS will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and ESS’s privacy practices, please contact our privacy officer by writing to:
Privacy Officer
EAST STAR SPORTS, 49, Opposite Taj Shopping Arcade, Sadar Bazaar, Agra – 282 001
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above. We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
5. Sharing of information with third parties
If you visit or purchase products on the www.essshoes.in and www.eaststarshoes.com website, participate in a contest, survey, promotion or special offer or shop at ESS showroom, we may share your personal information with the ESS Affiliates, so that they can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about their products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated in this Policy.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
ESS’s website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and ESS does not assume any responsibility for its, and by using this website and/or accessing a third party’s website from this website you release ESS of any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit.
6. Security
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every ESS employee, or agent must abide by this Policy.